Can I return or exchange an item?Updated a year ago

Yes, if you aren't satisfied with your purchase, we offer FREE, easy returns and exchanges as long as the 60-day return window hasn't passed.

To begin a return or exchange:

1. Go to our Returns & Exchanges page and go through the guided process to generate your pre-paid shipping label. You'll choose whether you want to exchange for a different color, get refunded to the original payment method, or receive store credit. For exchanges other than color, please contact us for assistance.

2. After we receive your return or exchange, we'll process it as you requested, typically within 7 business days. You'll receive a confirmation email when we've approved it. It's at that point that your refund or exchange is sent to you.

Note: Any shipping & handling fees from the original order are non-refundable. The EarthBox Planting Kit is a final sale item and is non-returnable due to its weight.