Orders & Payment

What discounts, coupons, or promos are available?

Our current discounts, promotions, sales, and coupon codes include:. To learn more, visit our Promos & Discounts page.

How can I change or cancel my order?

To change, edit, or cancel an order, please contact our Consumer Care team as soon as possible (open Monday-Friday, 8:00 a.m. - 4:30 p.m. Eastern) after placing the order. We'll do everything we can to accommodate the request, but please keep in mind

How do I track my order?

After your order ships, you'll receive an email with the tracking number. If you have an account with us, you can also track your order by signing in and going to your account dashboard. You may also contact us to check your order status.

Where can I purchase EarthBoxes near me?

The EarthBox is available at fine retailers across the U.S. and Canada. Our Dealer Locator has information on all EarthBox registered retailers, but if your local garden center does not carry the EarthBox, please let us know.

Which payment options do you accept?

You can either pay with your credit or debit card, or use a PayPal account if you prefer. With PayPal, you also have the option to use Pay Later where if approved by PayPal, you pay over 4 installments with no interest. You can learn more about PayPa

Do you sell gift cards?

Yes! We offer eGift Cards for purchase. If you have any questions or issues with our gift cards and their activation code, please contact us.

Can you help me place an order?

Yes, you can call us 24/7 to place your order over the phone at 1-800-442-7336. Please note that you may reach our USA-based call center if you call outside our business hours and/or we are assisting other callers. If you're unsure which items you sh

How do I apply tax exemption to my order?

If your school or business is tax exempt, please email us your certificate. You'll also need to create an account on our website if you don't already have one. We can then mark your account as tax exempt which will allow that account to place orders

How do I apply a discount code to my order?

There is a space during checkout for you to enter your discount code. If you're having trouble applying a promo / coupon code, follow these tips:

Do you offer wholesale pricing?

If you're a business with a brick and mortar retail store location (e.g. Garden Center, Nursery, Hardware Store, etc.), you may be eligible for wholesale pricing. Please fill out our application form on our parent company's website to see if you qual