Shipping & Returns

Do you offer free shipping?

Yes, we offer free shipping on all our Value Bundles, Planting Kits, and any order over $149 within the Contiguous United States. Note that PO boxes are excluded from free shipping.

Can I return or exchange an item?

Yes, if you aren't satisfied with your purchase, we offer FREE, easy returns and exchanges as long as the 60-day return window hasn't passed. To begin a return or exchange:. 1. Go to our Returns & Exchanges page and go through the guided process to g

When will I receive my order?

Use the calculator at the top of our product pages or during checkout to find your estimated delivery date. Orders are shipped directly from our Lancaster, PA headquarters. They're typically processed and shipped within 1-2 business days (Monday-Frid

My order arrived, but it was damaged, missing parts, or the wrong item. What do I do?

We're very sorry this happened and apologize for the inconvenience! Please contact us and we'll take care of any of these issues immediately.

Do you offer expedited shipping options?

No, we do not currently offer any expedited shipping options. We apologize for any inconvenience.

Can I ship to a P.O. Box?

Yes, we allow shipping to a PO box; however, please note that any free shipping promotions will no longer apply. This is due to extra shipping charges we incur from our shipping carriers. If you encounter any errors during checkout please contact us

Can I delay delivery of my order or put it on hold?

If you need to delay delivery of your order, please contact us and we'll do our best to accommodate your request. Please keep in mind our systems are designed to process and ship orders quickly, so we cannot guarantee we'll be able to place your orde

Do you ship outside the United States?

We ship internationally to Canada only, which requires submitting our contact form to request a shipping quote. Please note that after duties & freight, it's usually more economical to buy at one of our Canadian retailers. If you wish to order and sh

How do I return an order that was a gift?

You may follow the same process at our Returns portal. However, please note that will refund the original purchaser, and they will be notified about the return. If that doesn't work for you, please contact us and we will try to find another solution,